Frequently Asked Question

iNow: Error when updating student info in Misc tab: "internet messenger is invalid. Please enter internet messenger"
Last Updated 2 years ago

Whenever, I try to update a student's IEP information under miscellaneous in INow, I'm unable to save the information because this meessage pops up every time, " internet messenger is invalid. Please enter internet messenger." It wants me to put in a password. I tried putting in my internet password, but it didn't work.
This happens because iNow is dumb. I can say that because I've asked them to make the simple fix to eliminate this issue, but they refuse.

What's happening is it's falsely interpreting the Internet Messenger and Internet Password fields under the Identification & Student Access headings as a username/password login fields and auto-filling it with your iNow username if you have your iNow password saved. These aren't fields we use, but if something is entered in those fields, it can cause an error. In order to fix this, you have to remove anything from the Internet Messenger and Internet Password fields before saving.

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I recommend not saving your username/password in iNow to bypass this annoying glitch or just remember to clear out the Internet Messenger, Internet Messenger and Internet Password fields
when editing info in the Misc tab.

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