Frequently Asked Question
Chromebook Hard Reset
When to do a Hard Reset
This is the first step in trying to fix pretty much any issue with a Chromebook that's not an obvious physical problem (e.g. broken screen). This is for fixing issues like no wifi, slow wifi, camera/mic not working, websites not working correctly, not booting, blank screen,general slowness, etc.
Hard resetting a Chromebook is a quick and painless troubleshooting step.
- Press and hold the refresh key on the top row of the keyboard (looks like a circle arrow ↻)
- (while still holding the refresh key) Tap the power button (either on side of the Chromebook or top-right key of keyboard).
- Let go of both keys.
The Chromebook should immediately restart.