Frequently Asked Question

Chromebook Hard Reset
Last Updated 2 years ago

Chromebook Hard Reset

When to do a Hard Reset

This is the first step in trying to fix pretty much any issue with a Chromebook that's not an obvious physical problem (e.g. broken screen). This is for fixing issues like no wifi, slow wifi, camera/mic not working, websites not working correctly, not booting, blank screen,general slowness, etc.

Hard resetting a Chromebook is a quick and painless troubleshooting step.


  1. Press and hold the refresh key on the top row of the keyboard (looks like a circle arrow ↻)
  2. (while still holding the refresh key) Tap the power button (either on side of the Chromebook or top-right key of keyboard).
  3. Let go of both keys.

The Chromebook should immediately restart.

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